Complaints are dealt with courteously and promptly to be resolved as quickly as possible. The person responsible for dealing with any complaint about the service, which we provide, is our Complaints Manager. We welcome any comments you may have; feedback forms are available at reception. Please tell our receptionist if you wish to discuss your matter in private. Alternatively contact the practice via email, phone or letter “FAO Complaints Manager”.
Download complaints procedure
We have a 24 hours cancellation policy. Charges may apply for a broken appointment in less than this time.